Privacy Policy
Effective date: 1 January 2025
TrustWorks (“we”, “our” or “us”) is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information when you:
- Complete a contact or demonstration request form on our website
- Correspond with us by email, telephone or other means
- Engage with us in the course of providing or receiving services
The types of personal information we may collect include:
- Name and contact details (email address, telephone number)
- Position title and organisation name
- Information about your risk management requirements and current practices
- Technical data relating to your use of our website (see Cookies below)
2. How We Use Your Information
We use personal information for the following purposes:
- To respond to enquiries and arrange introductory discussions or demonstrations
- To provide, operate and improve our platform and services
- To communicate with you about matters relevant to your enquiry or engagement
- To comply with legal obligations
We will not use your personal information for direct marketing without your consent.
3. Disclosure of Personal Information
We do not sell, rent or trade your personal information to third parties. We may disclose personal information to trusted third-party service providers who assist us in operating our website and services, subject to confidentiality obligations consistent with this Policy.
We may disclose personal information where required by law or where disclosure is otherwise permitted under the Privacy Act 1988 (Cth).
4. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information is stored within Australia or in cloud environments with appropriate security controls.
No data transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to analyse usage patterns and improve the user experience. You may configure your browser to refuse cookies; however, some functionality may be affected.
6. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections where it is inaccurate, incomplete or out of date. To make such a request, please contact us using the details below.
7. Complaints
If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you may make a complaint by contacting us. We will respond to your complaint within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this website. We encourage you to review this Policy periodically.
9. Contact Us
For privacy-related enquiries, corrections or complaints, please contact us via the contact form on this website.